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“Dekra Peace Of Mind Car Inspection ”

Written on: 11/08/2010 by Merlot (2 reviews written)

Dekra Peace Of Mind Car Inspection

Arranged inspection 6 days in advance, credit card debited immediately but no email confirmation. Come inspection day, garage chased up Dekra - inspection engineer had not been booked, soonest engineer availability was then 2 days too late. Email finally sent by Dekra confirming details of this booking and their terms and conditions, far too late to be of use. On top of this 'misunderstanding' Dekra charged £30 cancellation fee for their inconvenience. Bad communication and very poor customer service - a simple email when the funds were taken could have highlighted any misinterpretations. Not recommended.

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