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★☆☆☆☆

“Enta net adsl - on the occassional time it works - is...”

written by on 24/10/2009

Enta net adsl - on the occassional time it works - is stable and a good connection.



Their customer service though is nothing short of abysmal.



I had an engineer booked to attend a line fault on Friday, didn't show up. Attempted to rebook for Monday, was told by entanet he's be here on Monday. I booked another day's holiday t wait for an engineer, phoned up enta net again and was utterly gobsmacked to hear they'd booked the engineer for a different day.



Agents are unhelpful, expect to spend very long periods on hold, and no matter what they tell you, you will *not* receive a call back on any customer service query.



If you are considering entanet - my advise is to only use them if you can absolutely guarentee you will never have a fault or reason to contact them.



On the positive side, I've finally found a company that makes sky'f free broadband customer support look adequate...

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