written by on 24/10/2009
Enta net adsl - on the occassional time it works - is stable and a good connection.
Their customer service though is nothing short of abysmal.
I had an engineer booked to attend a line fault on Friday, didn't show up. Attempted to rebook for Monday, was told by entanet he's be here on Monday. I booked another day's holiday t wait for an engineer, phoned up enta net again and was utterly gobsmacked to hear they'd booked the engineer for a different day.
Agents are unhelpful, expect to spend very long periods on hold, and no matter what they tell you, you will *not* receive a call back on any customer service query.
If you are considering entanet - my advise is to only use them if you can absolutely guarentee you will never have a fault or reason to contact them.
On the positive side, I've finally found a company that makes sky'f free broadband customer support look adequate...