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“My wife and I landed in Toronto at 2000 they had left...”

written by on 10/11/2010

My wife and I landed in Toronto at 2000 they had left her mobility scooter in Manchester.we were lent a wheelchair that would not fit in hire car so had to hire larger car scooter turned up 2 days later broken spent 3 days looking for a repair without any luck Cooks told us to buy a wheelchair and they would ship mine back. Went to Cooks hotel in Ottawa they had sold it now flats never told us. We had to hire 3 larger cars buy a scooter pay for 4 nights hotels scooter sent back on 19 aug still not arrived all they have done is sent a letter to say A.B.T.A. say they have to respond in 28 days my wife had to be addmitted to hospital due to her M.S. getting worse due to lack of action by Cooks they have no sense of urgancy just a uncaring company our holiday was cut back due to having to pay for 3 larger cars,a wheelchair and 4 nights hotels what do we get from Cooks a bog standard letter as to day 10/11/10 there is no scooter or contact from Cooks it seems it was just our money they wanted then you are dumped no matter what happens or the efects their lack of action has on anyone.In short a rubbish company not to be used by a disabled personI have had to click on rating stars to get this review on but I do not give them any stars at all.