written by on 16/02/2010
DO NOT USE THIS COMPANY. The company does not care about its customers once they sign the contract. Customer service is very poor. The quality of the work is average at best. The attention to detail that once existed with this company is long gone. I have owned a River Oaks Pool for several years have NEVER recomended them to ANYONE. Every time a friend, client or contractor comes over to my house, I share any and all information about the nightmare's of doing business with this company. This is an honest opinion. I am not an angry pool owner. Just a person who wants people to be very careful when dealing with this company.
The company management is out of touch. The employees are not monitored on the jobsite. The superintendants rarely show up. Mistakes are made on the blue prints, during layout, during excavation and virtually any other part of the job this company touches.
Save 20% - 30% on your pool. Call a local contractor who cares. This company used to build a quality pool. The quality has long gone along with the award winning sales and service people. All thats left are the tired old fashioned owners who are afraid to deal with their company problems head on.