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“I purchased a network q vehicle from this dealership,...”

written by KATMANDU on 05/03/2011

I purchased a network q vehicle from this dealership, the vehicle was 6 months old & had 1 previos owner. I was extremely pleased with my vehicle until I took it for its first sevice. I droppedthe vehicle off at 8am & returned to collect it at 4pm. I paid for the service & went outside to find my vehicle. On locating my vehicle I opened the bonnet & checked the oil dip stick, te oil was black not clear as new oil should be. I looked underneath the vehicle & checked the oil filter, it appeared to be the same filter that was on the vehicle when it went in. On closer inspection of the vehicle I came to the conclusion that they had charged me for a service but actually hadnt done anything at all. I returned to service reception & informed them what I had discovered, there were now several customers who had come to collect their own vehicles. I explained to the service desk person what I had discovered & without hesitation they asked me if Iwould like my money back, to which I replied yes I certainly would, they obviously didnt want me to cause a scene. This I thought actually confirmed that they had indeed tried to con me that they had done a service when in fact they hadnt touched the vehicle. Needless to say I will never use this dealership again.