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“inconsiderate and unsympathetic”

written by on 11/04/2017

If I had read some of the reviews on Saga Insurance I wound not touch them with a barge pole. I informed Saga of a medical investigation which I was undergoing and was referred to the Underwriters who told me I should not book any holidays while the investigation was taking place. The medical condition did not put me at risk or prevent me travelling but so as to prevent the invalidation of the policy I felt it's best to inform the insurers as soon as possible. My experience of Saga Underwiters is they showed no sympathy or consideration but some element of arrogance and made me feel as though I was about to drop dead and they would not be willing to provide any cover. I was not given the option that I may not be covered for the condition which was being investigated but that I could be covered for other sections of the policy. During the period of the investigation of the medical condition they had invalidated my Policy and I was again told that I should not book holiday until I had give enough information to update the policy. I was told that my Policy was invalid, though I had paid for an annual premium. I felt I was being penalised for being honest. The staff definitely have a don't care attitude and I fail to see how they can claim to be a good choice Insurer for older people.