written by SophiePross on 10/04/2017
I placed an order on the 2nd April 2017. The set I ordered was advertised on the website under a banner stating “3 day delivery” so I went ahead and ordered it hoping for the furniture to arrive last weekend. By Wednesday I had not heard anything from Rattan Direct, so I called customer services and spoke to a guy who assured me that my delivery had gone through perfectly on a finance application and told me that my delivery was scheduled for Monday (today 10th April). He also told me I should expect to receive a text message on Sunday (9th) with a delivery timeslot- I did not receive this.
As I was assured the delivery was scheduled for today, I have taken today off of work to receive the order. As I hadn’t heard from the company regarding a timeslot I called at 9am when the office opened and spoke to somebody who informed me my delivery will not be made today the items I ordered are not in stock. Why didn't the guy I spoke to on Wednesday know this??
I have since received a generic email CANCELLING my order so I can “source from elsewhere”, I specifically asked for this not to happen.
I am at a loss now, not only because I took the day off work to receive my order when promised, but also in the longer term as I have incurred a mark on my credit file which will affect my ability to source the product from elsewhere.
The website stated availability within 3 days. I have been informed my order was cancelled as availability is now 4-6 weeks. (THE COMPANY ARE STILL ADVERTISING THE SET I ORDERED WITH THE BANNER- “ORDER ME NOW, DELIVERY IN THREE WEEKS”!!!) so how many more customers will they dupe into ordering in this way??
This customer service is unacceptable. The company make false claims on their website and simply blame the manufacturer when they let you down.