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“Dear Sir, ”

Written on: 01/04/2003 by M. (1 review written)

Good Points
Compact, good looking, reasonable sound quality and flexible output options.

Bad Points
The usual poor SONY designed control unit

General Comments
Dear Sir,

I bought my multi-region DAV S880 from Home Cinema. After 2 months it developed an intermittent fault where the DVD picture froze and the player refused to read the disk - and went into a continuous repeat-read-fail mode. After cleaning the unit thoroughly and trying various disks to no avail (all the latter played on an alternative player without problems) I deduced it was a problem with the player itself and I contacted Home Cinema and returned the unit to them at their request (somewhat grudgingly now that I think about it). They claimed the unit was a) dirty! b) that they could not reproduce the fault and c) that I was using the unit in unnauthorised mode i.e. as a standalone component out DVD player! This ridiculous statament was later retracted but based on this my confidence was somewhat dented in their willingness or ability to repair the unit. Interestingly their small print states that they will not be liable for return postage/parts costs etc for "unauthorised use" or "operator error" hence their initial response presumably. They then refused to replace the unit as I requested. They then refused to pay back my money as requested. I subsequently contacted SONY who suggested I send it to an alternative service dealer. This I have been forced to do. After receiving the unit back from Home Cinema the fault, as I predicted to them, reappeared even worse than before. I am now having to seek out a different dealer to repair the unit. In my personal opinion I would be very wary about purchasing any item from these people - they are not worth the effort. My faith in SONY products has also been diminished. This is not what I all good customer service. I will keep you appraised of further developments. In the meantime anyone else who has had similar problems with Home Cinema or the Sony DAV S880 or equivalent problems please feel free to contact me.

Yours sincerely

Martin Gallagher

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