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“I ordered three dresses from La Redoute. They charged...”

Written on: 22/01/2006 by mc215 (1 review written)

Good Points
Women's clothing range which is different from the average high st offering

Bad Points
Poor customer, service; persistent junk mail; non-delivery of goods

General Comments
I ordered three dresses from La Redoute. They charged me for the goods and dispatched them - but to the wrong address. Three months later, 2 helpline emails that have gone unanswered, 4 calls to their 'helpline', 1 complaint in writing and four sets of further junk mail later - and they have failed to provide a refund, to close my account or offer a written apology.

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