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“Do not buy! Terrible product”

written by avacado on 04/04/2017

I bought this iron at a quilt trade show at a price of $200. At first I loved it, but within 18 months it wasn't heating/steaming properly. Even worse, at the same trade show I (before my problems began) I recommended it to a friend, who purchased two, one for their home and one for their quilt club. First hers stop working with a handle too hot to handle, then mine quit heating. We called Redfern, the distributors, and received a very poor customer service reply. My friend sent hers in for repair and upon return it still didn't work. My cost to repair mine (after a little over two years of use) was $60. Any company who wants to keep customers would at least replace the equipment with such a poor service record. I should have looked at these reviews before buying. That is what I would have liked to know. What have others said about this lousy product? I am reporting them to the Better Business Bureau.