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“Completely useless mobile service”

Written on: 01/04/2017 by Elenag463 (1 review written)

I took out a pay monthly contract with Tescomobile in December last year. My wife had taken one three years previously.
In early December neither of us were able to use the telephone at home ( or in any area within a radius of about one mile from home) due to virtually zero mobile coverage.
We have spoken with Tesco on about 20 occasions and although they recognise the problem with a local transmitting mast, which they say is owned by O2, there has been no improvement in the nearly five months of our mobile usage.
Tesco appear not to be concerned that these customers are receiving no service coverage and they do not appear to be putting pressure on O2 to repair the problem.
As a respected Company, Tesco should be treating their customers with greater clarity about what service they can provide and to point out the limitations of their service prior to selling their products.

This provider is to be avoided with regard to mobile phone contracts.

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