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★★☆☆☆

“Cancellation is a nightmare”

written by pdDouglas328 on 27/03/2017

I used them for 2 years in a row. DID NOT make any claims.
THEY RENEW THE POLICIES AUTOMATICALLY EVERY YEAR!!!

They sent a new agreement by post very late and it was too late to cancel, so they renewed for the second year. They DID not notify me by email in advance of the renewal.
They increased the premium in the second year, despite having a cheaper quote online.
To cancel, I wrote to them and asked them to confirm the cancellation. One lady replied with a complete different subject ignoring the contents of my email. I wrote to them 3 times and had no confirmation.
I checked my bank statement and was happy to see that they did not charge me for the third year.

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