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“Ordered, paid 14 Jan - no delivery 7 Mar”

written by ChrisBon005 on 08/03/2017

I have not received my order, although I have been repeatedly informed it is awaiting despatch and customer services at Easylife are unable to resolve this issue.
My order has been showing as in stock awaiting despatch since 31/1/17 and there is still no sign of it leaving the Warehouse.
I have telephoned - and queued only to be disconnected when reaching number 2, 3 or 4 in the queue - and when finally getting through (multiple times) I have been told my goods are awaiting despatch!
I have emailed at regular intervals and the reply I received 1 Feb to my first email (27 Jan) informed me I would received my order within the next 3 - 5 days. I am still waiting.
I then attempted to speak to a Manager only to be told eventually one would call me back within 24 hours. This was 14 Feb - and yes I am still waiting for the phone call.
Their website under "About Us" states - "We believe that quality, convenience and exceptional customer service are the backbone of our business". I am not impressed.
I cannot speak for the quality of the products as I still have not received any.
As for the quality your representatives demonstrate in the resolution of problems and the convenience of shopping with you, I would not advertise these features as the backbone of your business.
Three Payments have been taken from my bank:
1. the day I placed the order, 14 Jan 17,
2. 17 Jan 17
3. 31 Jan 17.
If only they put the same effort into despatching goods as they do in collecting your money.
It is now 7 March and I still have not received any goods.
Further emails have arrived with apologies and thanking me for my patience with one advising me "my goods had gone through the Packing Department and would be despatched in the NEXT UPCOMING DAYS". What does this mean?
Mar 23 I wrote to the Company Director Mr Caplan as it is no good having customer services which don't follow up problems to ensure they are resolved. I enclosed copies of all emails between myself and their staff. I have not had a reply - nor have my goods been delivered (am I repeating myself?).
So I am still waiting and watching and hoping my goods will arrive one day soon..... (even though I am almost £120 poorer while the wait continues).
Other emails:
Feb 17 my order had "gone through the Packing department"'
Feb 24 my goods were back "WAITING TO BE PICKED LIST" - I've gone back in time as "they had GONE THROUGH THE PACKING DEPARTMENT!" 7 days earlier.
Why would they unpack them rather than send them out?
Mar 1 received email saying "1 item has been cancelled as it is no longer available". WHY DID THEY TAKE MY MONEY if they were no longer selling this item? Okay, my money is now back in my account but they took it Jan 31 and kept it for a month!
Not happy with them taking money with no intention of supplying the goods.
The email also stated "Unfortunately, your order was showing as Fully Allocated, Awaiting Picking when in fact it was not. Unfortunately, it seems a system error occurred and your order status was not updated correctly."
If you know anything about computers and "system errors" you will know that there is no such thing as a System Error, only HUMAN ERRORS".
I had contacted Easylife 12 times (phone, email and Royal Mail 1st class letter) before being told this.
No one at Easylife has a clue as to what they are doing and as long as they have your money they don't care.
As for delivery of my order, the email advised me that one item (multiple packs) - which I paid £99.95 Jan 14 - is OUT OF STOCK and will not be available until 7 April.
I ask the question "if this was out of stock the day I placed my order (and they TOOK PAYMENT) WHY DID THEY TAKE MY MONEY?"
The website states "In stock items will take 5 working days - orders placed before 3pm will be despatched the same day". My order was confirmed at 10:13am, 14/1/17 and as I telephoned the order the Sales representative confirmed the item was in stock!
Saturday 4 Mar I received an email flyer advertising my OUT OF STOCK item and today I phoned sales to check the stock. They had more than enough packs in stock so I asked if I ordered today when would they be delivered.
The answer 5 - 7 working days. Apparently this means they are planning to supply new customers before customers who have PAID.
How would this make YOU feel? I am quite Angry.
Their attitude towards customers is DISGUSTING!
It appears this company has knowingly taken money from my Credit Card without goods being available to be sent to me. What do they call that?
They have failed to meet the Distance Selling regulations by not delivering MY goods (surely they are mine as I have paid for them) within 30 days.
So here I am, angry and still waiting.
Whatever you do, think twice before even considering buying from this company.