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“I've always used local travel agents in purchasing...”

Written on: 03/06/2009

Good Points
Good points are: excellent customer service and low prices.

Bad Points

General Comments
I've always used local travel agents in purchasing airline tickets because I was paranoid that I wouldn't get satisfactory customer service if I went through online travel agents. But I'm happy to say that BT Store put that fear to rest. I used BT Store to purchase airline tickets online for the first time. And I'm here to say that BT Store's customer service is excellent because right away I encountered a problem that was my own fault (we missed the flight!). The customer service rep was most polite, very nice and most of all, very professional. She helped me w/ my problem on the spot. I was very, very pleased with her and with BT Store.

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