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“I am honored to speak about the folks at...”

Written on: 09/12/2008 by robertoBag (1 review written)

Good Points
This is what I like about price and customer service. Let me rephrase: THE BEST CUSTOMER SERVICE !!

Bad Points
I wish could look after my interests in so many other areas of my life: car mechanics, insurance claims, the IRS, my mother-in-law; but no, they only do travel. Shoot !

They may make me wait on the phone, but so does my doctor, my mechanic, my favorite restaurant, and anything worth having. I am not a dummy. I know better. I wait.

General Comments
I am honored to speak about the folks at This is my first review of anything or anybody. I am writing because I feel the duty to do the right thing.
I have been buying my airplane tickets from for the last THREE years because always beats everybody's prices.
We were supposed to travel to Nigeria on Dec 7, 2008 but chose to wait a few days till things got safer. went to bat for us. They were able to get us new tickets through diplomacy and genuine concern for our well being. The airline did not want to help us, but pushed for us and convinced the airline to reconsider, re-issue tickets, and not force us to pay extra.
Did get commission for the extra effort? No. But they got my goodwill and loyalty for ever.
Bottom line: Do yourself a favor: Call them. Get the lowest price on the net for your tickets. You will be glad you did.

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