written by codcelica on 12/06/2009
Good Points
Good online banking.
Bad Points
Lies about their interest rates.... beware!
General Comments
I have had this card with Natwest for about 8 years. On the Natwest website the APR is quoted at 16.95%.. and about 20% for balance transfers. I have never missed a payment and have an excellent credit history.
I noticed last month that my monthly interest payment on a balance of £2500 was £62!!! I called to see how this could be & they said my APR was 31%!! I asked why & they didnt know apart from they couldnt change it.. No explanation as to why im being charged nearly twice what everyone else is!
No manager to speak to & nothing they would do.. I will "have to get a better card elsewhere"...! Shocking customer service.
I will never use this card again on principal.
Dont go with Natwest.. you will never know what apr they are actually charging you!