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“iPrimus is the worst internet provider in Australia. I...”

written by on 19/02/2010

iPrimus is the worst internet provider in Australia. I mean, how could it not be? Years ago, I was with AOL dialup. We wanted to go with primus because at the time we had an aol.com email address. They assured us that we could keep our email address. Wrong. They then signed us up for a 2 year contract without asking. We were stuck with 1gb for $100 a month and when we went over our 1gb, we slow down to 6kbps. I am not joking. We then sign up for a new plan with them, because our lines are so outdated all of the other telcos can't support them. Also, it would be a 10 day waiting period if we changed provider. We were assured that we would have instant internet access. What do we get? Your internet service has been cancelled. Great. We rung them up (a half hour or more wait) and we had to wait a few days without internet. The same as it would have taken to switch to something good like Telstra. We were also assured that our current router could take the new ADSL2 signal. I really have got to stop trusting these people. WRONG! Now, if we got a new router when we resigned, it would only be $30. It was now $200. For this really crappy router that has the same speed and instead of dropping out every 5 minutes, drops out every 15. Add to that they signed us up for a 2 year contract without telling us and you have a few really happy customers.



Every call to primus was at least a half hour wait and they always blame you for any problems you might be having. Our new computer, for exaple, needed an ethernet connection, not a USB. "Your internet came with ethernet". "That will be $30"



Thanks for reading and please don't choose primus!