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“Awful customer service - use at your peril”

written by TheTallFella on 05/03/2017

I ordered a cue for my son's birthday and in plenty of time according to the delivery time stated on the Web site. I emailed on two occasions asking if the cue would be delivered on time, but received no response. The birthday came and went, but no cue. I spent two days leaving voice mails and trying to get a person on the phone. Eventually I got through and was promised the cue was on it's way. It didn't arrive. I emailed cancelling the order and ordered from another company. A few days later the cue arrives from JP cue sports. I now have two cues. I spend more time emailing with no response. I eventually get through on the phone and arrange return. Cue is returned by recorded delivery. Two months later I have still not received a credit for the cue. I still have no response to email and can't get through on the phone. Very very frustrating. Just no communication.