written by on 24/02/2017
If you are looking for an insurance company with good to excellent customer service for goodness sake GO ELSEWHERE.
KEY ELEMENTS I LIKE.None
I am a lorry driver and am not in the country from time to time on returning after i had taken out insurance i found a red threatening letter stating that they would insure me but with no no claims as i had not attached my previous companys cover note. first time i have had to do that.
I talked to one of their agents [call centre staff ]and got it sorted out.
As i stated earlier i am not in the country from time to time and was leaving for Germany in a few hours
They are an internet based company and even though i had given them my home and mobile number the agent informed me that they are unable to call out.
Terrible way to treat their customers.