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★☆☆☆☆

“Awful”

written by on 24/02/2017

If you are looking for an insurance company with good to excellent customer service for goodness sake GO ELSEWHERE.

KEY ELEMENTS I LIKE.None

I am a lorry driver and am not in the country from time to time on returning after i had taken out insurance i found a red threatening letter stating that they would insure me but with no no claims as i had not attached my previous companys cover note. first time i have had to do that.

I talked to one of their agents [call centre staff ]and got it sorted out.
As i stated earlier i am not in the country from time to time and was leaving for Germany in a few hours

They are an internet based company and even though i had given them my home and mobile number the agent informed me that they are unable to call out.

Terrible way to treat their customers.

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