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“Never again ”

written by oxMcCallum401 on 22/02/2017

I order a product from this store a few weeks ago, I cancelled it due to not being happy with my order, so I asked for a refund and sent the product back as delivered to me in the original packaging. I was told I would have to pay £20 charge for cancellation so would not get the full refund, after arguing for days with the advisors I gave up and settled for the rest of my money being transfered as soon as back to my account, this was 3 weeks ago, I have called on several occasions and have had to wait over half an hour to get through then been locked off the line, I have emailed on many occasions just to be ignored or replied back to after 5 days. The only fast response I received from them is when I agreed to pay the £20 charge and that came the same day. So clearly selective replies. Very unhappy with this company, will have to refer this further if I do not get a reply for my chase up chase up email