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“Received no reminder or any documents for my car insurance”

written by 393Williamson on 21/02/2017

Recently noticed that I was paying £62 to KwikFit. When I rang was told that it was for my wife's car insurance. £62 a month was the renewal price compared to £22 I had been paying the previous year (3 times more!!). I asked why I had not received a reminder and was told that it was sent in September. I managed to get the monthly amount reduced to £33 pounds a month but no refund for the previous 5 months but was told that if I was to cancel the policy I would have to pay a large cancel fee. Reluctantly agreed to the reduced price however I noticed that no insurance documents had been received. I rang again and was told they had been sent to my email address. Checked my emails with no sign of my documents and was told to check my spam folder. I asked for them to be sent again and received them straight into my inbox. I now feel that they were not sent at all and may seek a solution via the financial Ombudsman