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“I was generally happy with the visit from the Anglian...”

written by on 21/07/2008

Good Points
Windows looked nice. Products seemed to be good quality.

Bad Points
The in my opinion unpleasant phone calls I got when they didn't get my business.

General Comments
I was generally happy with the visit from the Anglian Home Improvements salesperson, although I was disappointed that I could not be provided with a copy of the quotation (although I understand this is company policy). I decided to accept a considerably lower offer from Everest.

I received a phone call from the salesperson at Anglian who offered me a price nearly half the original quote. Whilst I understand the system of haggling over prices, I was rather disgusted that the original quote had been so high when clearly this wasn't necessary. I thanked him for his time but then received another phone call from a different salesperson who offered me another further discount. I felt was pressed to give details regarding my transaction with Everest which I was not happy to divulge. I said I preferred to honour my existing contract and had to hang up as the salesperson would not accept my saying "thank you but no thank you".

Although Anglian did not secure my business at this time, I would have been happy to consider them for other services in future or possibly recommend them as an option to other people. Unfortunately the way I was treated on the telephone subsequently has resulted in my not wishing to have further dealings with Anglian.