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“Horrendous Service, inexperienced and rude staff ”

written by Catalina428 on 17/02/2017

Having purchased a new Transit from this company I have entrusted (use that word vaguely) them to service it too...

Annual service booked, gave them a list of 3 warranty items to attend too.

Service carried out and given a very unhelpful response regarding non rectification of warranty items i.e. Their computer crashed ...cannot find a fault sir .. blah blah blah

Finally I ask service dept to confirm that they had defiantly stamped service book (the all important service book that is so important to have when a vehicle is serviced as they always say) only to be told that it had been stamped sir !! .. guess what just got home as I don't trust them as far as I could throw them thought I would check and yes you've guessed it .. no service stamp !!

To round up my visit to this Ford Main agent the car cleaner was extremely rude - great service Birchwood !! Hope you don't look after all of your customers in such an appalling manner !!

Would defiantly NOT recommend this outfit !!

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