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“As my experience showed, if your map for your TomTom...”

Written on: 01/05/2007 by abinitio (1 review written)

Good Points
The user interface is good, largely (though not entirely) intuitive. Maps and next-manoeuvre instructions are easy to read at a glance, which is essential when on the road.

Bad Points
Loses signal disturbingly frequently. Maps supplied were significantly out of date with current road build, sometimes leading to dangerous navigation instructions.

Tom Tom Customer (dis-)Service is grossly sub-standard and ineffective, to the point of being starkly customer-hostile: intransigent, discourteous, and unco-operative, with illiterate e-mail responses.

General Comments
As my experience showed, if your map for your TomTom Go 700 is out of date, the one-off free update which 'Tom Tom Support' advise you are entitled to, will not be honoured. Map updates are very expensive, and that supplied on my Tom Tom was not fit for purpose. Had I taken a navigation instruction given whilst traveling at speed on one stretch of motorway, the result would have been a serious road traffic accident.

There is a reliable adage, well understood by more mature commercial organisations, that the point at which you are faced with a customer with a complaint is the best opportunity you will ever have to create a long-term loyal customer. Tom Tom fought hard to ward off my repeat custom, and succeeded in losing a customer, and their good report, which would have cost them precisely nothing to keep.

Do be aware if you are considering this company's products, that the widespread accounts of third-rate and shoddy Tom Tom customer service are not a myth. Ignore any thoughts of customer service with this product - they will certainly ignore you.

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