written by Lorenzo22 on 14/02/2017
I had a horrible experience with Thrifty rental car at Atlanta airport. Charges were way above estimate online. Felt like I had to be ready for all the tricks in the book at the time of rental. "I could have a cheap upgrade, which I should do because the mid size car I selected would not even have a trunk, etc..." Returned the car early and was charged a week and a half more than I had it although they rented it out two more times in that period according to perhaps the only honest employee they have. When I opened a case about it, they requested documentation that I was not in Atlanta on a certain date!!! FOR WHAT? Nonetheless, I provided that information. However my paycheck stub from another city was not enough to prove that to them?!?!?! I asked for the name of someone I could call to discuss the issue and have just been ignored since then. Would never rent from them again!! And would NEVER recommend them since their idea of customer service is pathetic. They are straight up taking from people.