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“We stayed at this hotel last year it was the first...”

Written on: 01/06/2008 by steveward (1 review written)

We stayed at this hotel last year it was the first time that we had been all inclusive normally opting to stay self catering. In hindsight it was a mistake. When we arrived we were given the wrong rooms we had booked family room got given twin this took four days to resolve. The entertainment was non existent 3 shows in 2 weeks. The food was always the same, at times the food was barely luke warm. The drinks at the hotel consisted of Efes beer and very limited spirits and I mean limited they couldn't even make cocktails they were advertising, no fruit juices were available even to buy.
We complained to the rep and made a report out stating everything that had happened during our stay.

We had a conversation with the customer service manager at the hotel he told us that the hotel should have closed 2 weeks before we had arrived and that the tour ops keep them open, this I can believe as most of the hotels around the resort were closed, maybe this is why that a lot of the staff had a couldn't careless attitude.

On return to the UK I complained to the tour operator about our holiday, they weren't interested saying that it was the hotels fault about the entertainment so basically they passed the buck. They also stated that no one else had complained about their holiday which is in my opinion wrong as I have learned from reading other peoples reviews from last year.

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