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“WORST COMPANY FOR HOSTING - AVOID AT ALL COSTS”

written by chrisdevelopment on 12/02/2017

My experience with planet hippo started off well, problems were dealt with quickly until November 2016 when it went downhill, Servers started going down, connections were slow, yet all the answers i got were its fixed try it now.

No explaination of what happened, considering i am on a reseller program with clients, its important that the sites are up all the time. One of these is a radio station broadcasting live, and this is where it gets really annoying.

The servers went down 3 times in November, then again in December, now they have gone down again, in all 5 times in you can say 2 months as its only the 3rd of the new month today.

Yes it was looked at, but despite me trying to call them and having the phone ringing non stop for 46 mins 55 sec i gave up.

They never answer the phone and i said this to them at 13.25
"I have been trying to call you for the last 31 mins and its still ringing, i need to discuss this situation and the others, because i cannot allow this to continue to happen and i need to discuss how we move forward, just saying its fixed is not good enough, especially if i want to keep my contracts. can you please answer the phone or provide me with your head office number and i will talk to someone there please."

I then said to them at 13.35
This is now 43 mins its been ringing why are you not picking up the call

This is now 14.21 and still no reply.
If the directors of Planet Hippo want to keep their customers or gain new ones, then they should improve communications and get people to answer the phone. Because of this 5th time down i may now lose the radio client.

I would hope they would have the decency to reply to this here, and provide me with a proper number to contact one of the directors on to discuss this, as so far their standard number is no use whatsoever. After this i cannot say they are any good anymore because they have gone down in my estimation. i HAVE EVEN FOUND OUT THEIR SUPPORT IS IN INDIA. The MD does not abide by their own SLA and makes up their own rules.