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Written on: 10/02/2017 by JolieNelson (1 review written)

Due to an unexpected health problem & on doctors advice - we regrettably had to submit a holiday cancellation insurance claim to Virgin money.
We sent them a medical certificate from our GP,bank statements showing deposits paid, & holiday booking & cancellation invoices.
We received the refund we expected promptly & with no queries.
Hats off to Virgin Money for trusting our totally genuine claim & not causing us any stress by trying to delay settlement.
We would recommend them wholeheartedly !

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