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★☆☆☆☆

“thirdparty disaster”

Written on: 10/02/2017 by rippedoffW (1 review written)

I booked two separate cars from Dollar on line through Atlas Choice (a UK business now gone into receivership) a third party broker. DO NOT USE ANY THIRD PARTY BROKER for car rentals. I did not select "pay now" and selected pay on the collection of car. A day later the full amount for both rentals was deducted from my credit card without my approval. When I turned up for first rental at Dollar SFC airport counter they had the booking but had not received the payment from Atlas Choice so I had to pay again and try and get my money back from Atlas Choice....a lost cause now as they have gone into receivership. The second rental car I then asked Dollar to confirm that they had received my payment from Atlas Choice. After the supervisor took over the computer she confirmed it was received. I returned ten days later and again confirmed with another supervisor that the payment had gone through....the counter staff once again could not find this information but nevertheless the supervisor more skilled , could. A month later Dollar deducted the pre rental amount despite I had evidence I had already paid it and confirmed by two of their own on site supervisors. They refuse to reimburse me . DO NOT USE DOLLAR OR THRIFTY (CONNECTED COMPANIES SHARING DESKS AND WEBSITES)

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