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“Worst customer service ever!”

written by McCollum14 on 10/02/2017

I contacted bettaliving to arrange an appointment for a quote on fitted wardrobes for my bedroom. Whilst arranging the appointment the advisor on the phone seemed disinterested and kept mentioning how 'expensive' the wardrobes would be, asking continuously 'is that going to be ok?' I was asked twice whether the property was council, and whether it was my parents property. After an awkward conversation where I felt belittled I decided that I was being overly sensitive and being 22 must sound young on the phone so decided to book an appointment anyway.

The morning of the appointment arrived and the consultant was running late. Again, not an issue she rang and forwarned me so I waited for her to arrive. I shouldn't of bothered waiting around as when she did arrive she half heartedly measured where I wanted the wardrobes fitting (she didn't even measure the height) She then sat in my living room with a notepad and drew a few lines meant to resemble how I wanted the wardrobes. She then made up an excuse that because my space had a slanted ceiling she would need to ring her boss and check that she could do it, she proceeded to keep mentioning the word expensive then left my house to call her boss. When she came back she said that her boss wasn't answering so she couldn't help me further, that she would call me the next day and left.

I wasn't surprised when she didn't call back the next day and I'm absolutely appalled that for some reason bettaliving have judged me because of my age from the very start. I don't know what kind of company expects to succeed when they constantly tell their customers that they are expensive and don't seem to bother about gaining new custom, especially those paying cash.

Fortunately for me I had an appointment booked later that day with Hammonds, who were professional. They digitally designed my custom wardrobes for me and didn't once mention price until the end. I paid cash on the spot, and I'm looking forward to my new wardrobes being installed later this month. Stay away from bettaliving they are the worst customer service I have ever received and apparently my money is not good enough for them, which is probably a blessing in disguise as I could see the whole process with them being a disaster.