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“Goods received but shoes too small. Clearly not size...”

Written on: 27/07/2010

Goods received but shoes too small. Clearly not size on box. Returned immediately 28 days ago but no refund forthcoming although they say refund in 10 working days. No answer to e-mails. No response to letter so far. Refuse to pay excess 0871 phone charge. What is worrying is that some conditions of return not not comply with Distance Selling regulations ( they cannot charge a restocking fee and cannot charge for repacking )

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