written by natalieshauna on 12/03/2009
Good Points
Cross Trainer delivered quickly!
Bad Points
Lack of communication.
Poor product quality.
General Comments
I ordered a cross trainer from simplyfitnessequipment.co.uk which arrived pretty quickly.
Easy to assemble, seemed a good product until it broke after 2 months!
Called to report fault, advised someone would call me back, called them 3 more times before a service engineer rang me to say it sounded like a tricky problem to fix on the machine and they would need to speak to someone about what to do.
After another few days and no contact I rang them again, they told me they would refund my money .
Anyhow, after another week and no refund I called again. This time advised that they thought it had been processed and now needed to speak to accounts to see what happened and they would call back.
Still waiting....