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“Taken over my pension and what a mess!”

Written on: 07/02/2017 by jvCooke398 (1 review written)

JLT took over Premier Food and RHM pension scheme. I requested a statement online twice, apparently they didn't receive it as that part of their site has problems, when I rang they said they were so behind with the mess that had ben sent through from AON, the previous management company, they couldn't tell me when I would receive my forecast or statement. The website has now crashed, no warning messages just that I have exceeded my attempts at login (I haven't). They have raised 2 complaints on my behalf, they assured me by law they would responded within 5 days but didn't, the second request appears to be going the same way. My financial advisor has been cancelled 3 times now, all our other pension management companies responded within 3 weeks...11 weeks later we are still waiting from this company and when I asked directly I was told no chance before the end of this financial year. Lies, lies and more lies - I am seriously worried! Any other Premier Food or RHM pension holders have any luck?

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