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“I thought I was alone with my experinces with Actinic...”

written by smileeej on 13/07/2010

I thought I was alone with my experinces with Actinic having used it since version 4.



I inherited it from a previous business partner and at that time it seemed like a safe choice.

Since that time my experience and knowledge of online retail has risen exponentially but unfortunately Actinic has stayed stil. Well almost, when thet brought out version 9 (I use Business Plus version 9, not cheep!!) it has been an absolute nightmare.

If it crashes 4 times a day it's a good day.

Interesting to hear that the software is written by outside people, but it explains alot about the totally useless support.

Compact your database and check your web settings is their only answer, which of course never actually solves anything.

I currently have one shop that I cannot update and another I have had to move to another domain as it refuses to uploaad to that domain, which is on the same server and has identical settings, just Actinic doesn't like it. I say that because as Actinic seems to have a mind of it's own which Actinic itself cannot explain I assume it is its own being!!!



Yes I agree it is time to move on as Actinic seem to be living in the past.



The MD doesn't care about his customers so I suppose if the MD doesn't care why should anyone that works there!!



Cheers



Jerry