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★★★★☆

“I have used Voiptalk on and off for over a year. The...”

Written on: 30/01/2008 by psionified (1 review written)

Good Points
Good call quality. It works. It's cheap. It offers good configuration options and support works (in their time frame!)

Bad Points
Support can sometimes be frustrating,occasionally call quality drops (but otherwise excellent), provisioning of services can get confused when changing via web site (eg changing sip devices) and requires a support log to get it fixed.

General Comments
I have used Voiptalk on and off for over a year. The only real reason for the off bit is that I changed systems and suddenly it didn't work and required the time to set it up and troubleshoot. Configuration can be a pain when this happens (finding what the problem is)
If you consider the price point (low call charges and good facilities) I think the service is great - when it configured and up and running
I consider this an 'early adopter' service choice - meaning you get low prices and should expect to have to make some effort yourself to get it all set and sorted. Once sorted it generally just gets on with it.
I tend to think of it as "once it is working leave it alone!"
Call quality is mostly good and often better than normal landline: I am now going to try using it more often as my primary outgoing solution (with landline as backup of course).
I would recommend the free or Silver Service (gives incoming number and better call rates) - NOT the 9.99 per month option which is overpriced. The call rates are very low; as should be expected from VoIP

If you want a service that just works and offers instant support and fixes then this is not for you but if you are prepared to go the extra half mile they do what it says on the tin and you get great call quality for very low prices.
I have been talking to my family in Switzerland from UK for over a year for free. Great !

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