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“I brought a TomTom Go 710 from a large retail car...”

Written on: 20/10/2006 by nigelblack (1 review written)

Good Points
Excellent map details - the best by far, so easy to use, guide voices.

Bad Points
Sucker mount system a big mistake, faulty software, too heavy.
TomTom PR department lacking in every department. Rude does not even cover it!
Tomtom needs to follow Garmans example with regard to the size & weight of the units & mounting system.

General Comments
I brought a TomTom Go 710 from a large retail car cycle superstore, unfortunately the twist mounting system came apart within 2 weeks. Returning the unit to the shop I was told that I now had to talk to TomTom directly. This I did, the potted conversation went something like this.

I'd like a replacement mount please.

TOMTOM - How do I know that you didn't break it.

I've only had it for two weeks, I've been careful.

TOMTOM - But I've only got your word for it

The people in the shop said that you had been experiencing some difficulty with the design and had complaints about it in the past.

TOMTOM - They're only saying this because they want to get rid of you.

Needless to say I got back to the shop who duly apologised on TomTom's behalf.

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