Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“I ordered Double Wear in the wrong colour. I relised...”

Written on: 25/12/2010 by Lovely2 (3 reviews written)

I ordered Double Wear in the wrong colour. I relised my mistake as soon as I has submitted the web order and emailed and ask them to change the colour. The email response said they could change the colour and I would have to wait for the good to arrive and return them. I called customer service who confirmed the order had not been dispatched so I asked for it to be cancelled. No point in receiving an item in the wrong colour. They confirmed they had cancelled my order but sent the goods anyway. I was forced to return at my own expense which mean't I paid postage both ways. What really angers me is that customer services have ignored all my correspondance about this and the telephone team are not interested. I have since started using Clinic, I thought I'd never move from EL Double Wear but the new brand is much better

Was this review helpful? 0 0