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“Same problem as other reviewers. I have 'auto top up'...”

written by on 16/08/2010

Same problem as other reviewers. I have 'auto top up' disabled yet when I return the DVD's they automatically take money from my credit card and then send me more DVD's that I don't want - thus ending up in a permenant loop with no way to cancel the service.



5x emails to customer services and no joy - they keep telling me a variety of things, many of which are untrue, finally they have said they can't deal with my complaint unless I identify myself (despite telling me on the previous 4x emails the status of my account).



Unfortunately was a decent service, now completely tarnished by appalling customer service and a locked in service that is impossible to leave.

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