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“I went in to my local branch at the beginning of May...”

Written on: 15/06/2008 by sedujma (1 review written)

I went in to my local branch at the beginning of May to open their new cash ISA, filled in app form, gave a cheque for full years amount and completed transfer form for some previous years ISA with another bank to be transferred to A & L. After numerous visits and phone calls I was told the lSA was invalid due to app form not being completed in time (complete mystery as sent in by branch). I have now been informed they have credited my account to my ISA - which is this, the invalid one! I can't access my money as can't get registered on the internet. The whole thing has been a disaster.
Appalling customer service, this issue is not being handled by their customer service complaints department. I have never before experienced such bad service from an ISA provicder.

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