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“Phoned the number on the website to make an...”

Written on: 12/04/2008

Bad Points
Branch addresses on their website, but not opening hours
Phoned number at branch twice and got voice mail but no one ever phoned me back
Customer service was useless

General Comments
Phoned the number on the website to make an appointment on a Saturday, but they could only give me 10 am three weeks from now!

The customer service agent couldn't even find my branch on her system when I found it in seconds.

She just kept telling me how very busy all their staff were and couldn't I get in during the week (I work full time no where near a branch)

Not having enough staff to deal with the ISA season is not a customers problem and I will go elsewhere as they just don't inspire confidence.

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