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★★☆☆☆

“The transfer was messed up completely, taking nearly 2...”

Written on: 01/01/2008 by blackwaterman (36 reviews written)

Good Points
I could easily transfer funds between accounts via internet.

Bad Points
I decided to transfer my ISA as A&L is a mortgage bank, which I now want to avoid. Their interest rate had also lagged the market.

General Comments
The transfer was messed up completely, taking nearly 2 months to achieve. Communication is A and L's weakest point, and a sneering call centre operative wrongly accused me of being at fault, when they had failed to make out the cheque correctly! I'm the customer! I asked if it was the first time they'd made out a transfer of funds, as it certainly seemed to be. I got the impression they were trying to hang on to my cash deliberately for as long as possible.

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