Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
627266

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★☆☆☆
WRITE A REVIEW

“The transfer was messed up completely, taking nearly 2...”

Written on: 01/01/2008 by blackwaterman (36 reviews written)

Good Points
I could easily transfer funds between accounts via internet.

Bad Points
I decided to transfer my ISA as A&L is a mortgage bank, which I now want to avoid. Their interest rate had also lagged the market.

General Comments
The transfer was messed up completely, taking nearly 2 months to achieve. Communication is A and L's weakest point, and a sneering call centre operative wrongly accused me of being at fault, when they had failed to make out the cheque correctly! I'm the customer! I asked if it was the first time they'd made out a transfer of funds, as it certainly seemed to be. I got the impression they were trying to hang on to my cash deliberately for as long as possible.

Was this review helpful? 0 0