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“It has been nearly 2 weeks since a cheque was issued...”

Written on: 18/05/2006 by mlipman3 (4 reviews written)

Good Points
Good interest rate

Bad Points
No email
Non-existent 24 hour facility
Infuriating touch tone phone

General Comments
It has been nearly 2 weeks since a cheque was issued to be put in my Alliance & Leicester Mini ISA. It has still not been credited, and getting to speak to someone is a joke. At 7am, I had to wait in a queue because all the operators were busy, and when I finally did speak to someone I was told it was the wrong department. I was then told to call an 0870 number, and after listening to the various annoying options, I was then informed by answer machine that the department was not open until 9am. On top of this, there is absolutely no email facility. This is supposed to be a 24 hour bank. I received bad service from an antiquated bank. Stick your money under the floorboards!!!

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