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★☆☆☆☆

“Never again. After a stop over via LAX we vowed never...”

Written on: 27/06/2010 by Dee Featist (36 reviews written)

Never again. After a stop over via LAX we vowed never to fly via the usa again. half the time was spent waiting in a queue in an non air-conditioned corridor while an american jobsworth 'checked' our documents to enter a secure transit lounge before departing again. The transit lounge was dismal with no facilities. The flight crew just kept apologising for the lack of service. We now fly via Hong Kong or Singapore when traveling to New Zealand/Australia a much more friendly, customer focused, experience.

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