written by on 15/12/2010
Stayed 06/12/10 - 10/12/10 Inadequate heating in public areas. Manager unhelpful and aggressive when asked about Heating stated it had been like that for 2 weeks and if Shearings paid more then things may improve. Very arrogant when asked for a complaint form stated it was already in the room- this was a questionaire but advised to send to Shearings Head office as he would ignore it. Receptionist equally unhelpful and stated if you do not like it you do not have to come back. Food served on cold plates. Gala Dinner was a normal menu with an after dinner mint served with warm coffee. Hotel should be shut until heating repaired and managers and receptionist attitude to guests is changed but this would probably only be achieved by replacing them.