Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

615192

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Stayed 06/12/10 - 10/12/10 Inadequate heating in...”

written by on 15/12/2010

Stayed 06/12/10 - 10/12/10 Inadequate heating in public areas. Manager unhelpful and aggressive when asked about Heating stated it had been like that for 2 weeks and if Shearings paid more then things may improve. Very arrogant when asked for a complaint form stated it was already in the room- this was a questionaire but advised to send to Shearings Head office as he would ignore it. Receptionist equally unhelpful and stated if you do not like it you do not have to come back. Food served on cold plates. Gala Dinner was a normal menu with an after dinner mint served with warm coffee. Hotel should be shut until heating repaired and managers and receptionist attitude to guests is changed but this would probably only be achieved by replacing them.

Was this review helpful? 0 0