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written by Bossy Boots Nanny on 10/06/2010

I booked a weekend break at The Grand Exmouth - (Friday 23rd April to Monday 26th April)- especially requesting our room to be near a lift and with a shower - owing to the fact that my husband is disabled. I was shocked when I got there to find that we were in a back room between floors and my husband had to either walk up 16 stairs or take the lift and walk down 9 and then up three.



This was bad enough but to add to our misery there was no shower and only a corner bath which he was unable to use - being unable to get in a bath. I immediately complained and asked to be moved and pay any upgrade necessary and was told that I had booked too late. I was shown a list with my name about 9 from the end and I asked if they had booked after me and was told they had but they were unwilling to change us - The receptionist (Marie?) was insistent that this could not be done and very stroppy.



I feel that there should be a notice on the site stating that this hotel is not disabled friendly. This was my first holiday with Shearings, and as I have been told that bookings cannot be always adhered to it will be my last



I must add I have for the last 12 years been running group holidays for Senior Citizens from the Royal British Legion - Tilehurst - Reading (10 years with David Urquhart - whom I have had no complaint with and can highly recommend).



I was taken with the advertisement as I liked the fact that it was directly on the promenade and this is especially good - although the steps at the front with no ramp are definitely a turn off. I am sure that this hotel does not meet EU safety standards as the lift was a manual one which was not workable by a lot of the elderly staying there. I find it hard to put any star rating on this hotel - although the waitresses were pleasant and the food fair - although extremely small portions.