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★★★★☆
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“I've had this card for the past 5 years. Customer...”

written by on 13/02/2010

I've had this card for the past 5 years. Customer service has been fine. They are usually very quick to send replacement cards and respond to online queries.



The automated phone system sometimes doesn't work so you have to let it try 3 times before putting you through to a human, overall I thought it was ok.



The automated system for calling you and asking about recent transactions is good.



I was in China last year and they never told me the card would be blocked I would have to call them to fix, but the process was painless enough.



This card used to have good perks but not anymore, it's just the same as everything else, but one thing to note is that Egg have never make a mistake in over 5 years, which is rare these days!

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