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“I have an Acer Aspire 1690 laptop computer. Six...”

written by Humbug1965 on 09/03/2006

I have an Acer Aspire 1690 laptop computer. Six months after buying it the screen developed a vertical stripe obscuring a three inch band of screen.



I'm willing to give Acer the benefit of the doubt and accept I was unlucky, but anyone thinking of buying an Acer should spend a few moments thinking about the quality of their customer service should anything go wrong.



If you're happy to wait 30 - 40 minutes for phones to be answered, happy to be asked to arrange a courier collection, and then given courier numbers that are unobtainable (meaning you have to ring Acer back, holding for another 30 - 40 minutes to get a usable number), and happy to wait three months for your laptop to be repaired, then Acer are definitely for you.



Over a three month period I must have exchanged over 50 emails with Acer, and rung them about 20 times, and I found Acer staff to be disinterested and unhelpful, let alone apologetic that my shiny new laptop had gone wrong within the warranty period.

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