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“I travelled from England to stay at Johnstons...”

written by travelgirl on 11/03/2006

Bad Points
Poor customer service

General Comments
I travelled from England to stay at Johnstons Apartments in Tobago. Unfortunately what I thought would be a welcoming stay turned into a hostile, uncomfortable one. The hotel employee who dealt with our booking was incredibly rude and irate; she had no concept of customer service and no people skills. I was astonished to find our booking had been messed up despite a deposit being paid well in advance. She made no effort to resolve the matter and instead resorted to sarcasm in her response to the situation. I have stayed in many other places in Tobago but Johnstons is definitely never going to be visited again.

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