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“Hotpoint WD860 WASHER/DRYER ”

written by on 03/11/2010

Hotpoint WD860 WASHER/DRYER

The worst peice of equipment, not just appliance, I have ever bought.

It it now where it belongs, ON THE TIP at Stockton Heath Warrington.

There must be an inherent design fault with this machine,I have had 3 machines, 12 Engineers Visits, 4 main control boards, 2 Display Boards, 1 Motor and I can remember how many thermal cut-outs.

This machine has nearly caught fire,apart from the dog barking in the night and me shutting the machine off, I do not know what may have happened, oh and the same machine flooded my ground floor twice, the three machines were all in the first 3 months, after that, the company would only discuss an exchange if the Engineer recommended an exchange, you then ask the Engineer his opinion, "Im only here to fix it mate", Phone the company back "Is it fixed now?" they ask, "yes" well we cannot discuss a replacement". The same story each time until the warranty runs out, "Ah yes we can send and engineer for £159 extended Insurance", "No thanks, I thought I had bought the washer/dryer, not rented it", The customer service is rubbish and follows the pattern.

I happen to have seen one the Engineers on the golf course (He, it transpires is a member of the same club as I) I asked him "What is the ongoing issue with this washer/dryer", bad design, and continual requirement for updated software" was his reply, " I dont work for them anymore". Do yourselves a favour steer clear of Indeset/Hotpoint they have no credibility in my eyes.