Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“My device froze after just 2 uses, wouldn't go beyond...”

Written on: 18/03/2007 by leeno (1 review written)

Good Points
Small and portable.

Bad Points
It doesn't work! Failed after 2 uses and froze up. My partner has one too, and sometimes the voice is too late telling you to take a turning, you would have missed it.

General Comments
My device froze after just 2 uses, wouldn't go beyond opening screen, wouldn't turn off or do anything.

The TomTom Help phone line is permanently busy.

I emailed them through their website, but they never replied.

Finally, by setting my alarm and phoning first thing, I got a human for support. They had no record of my 2 emails. He advised me to log-on the device to my computer for updates and emailed me the link. I did everything they said, but it didn't work. At least I now had a reliable email contact.

They arranged for the device to be sent to them for repair. A week later they returned it to me saying they found nothing wrong but had replaced the card. I charged it up and found it still had exactly the same problem and did not work. They must have returned it to me without checking it actually worked first.

Was this review helpful? 0 0